Our Store Policy
Shipping and Delivery Times
Most orders ship via UPS ground and some by FedEx. We hope our policy allows our customers to feel confident at checkout. We routinely ship anywhere in the United States, excluding Alaska and Hawaii and most items are shipped same day and delivered within 4 to 6 business days. We can make arrangement to ship to Alaska or Hawaii; contact us first. Certain heavy and/or oversized items need to ship freightline. We will not bill for this type of shipping until we have contacted and informed the customer of the amount and option to refund purchase.
30 Day Money Back Guarantee
If a customer is not fully satisfied with a purchase, it may be returned unused to ChimneySweepEtc. for a full refund on product cost within 30 days of purchase. If a product has arrived damaged or in an unsatisfactory condition, the product will be replaced at no additional cost to the customer. This policy allows our customers to shop with confidence. For special orders, the customer may be not be able to return. You must contact us to get RMA# for the return prior to return shipment to guarantee a refund.
Our shopping cart system accepts payment using Visa, MasterCard, American Express, Discover and Paypal. If you prefer not to pay for your purchase by credit card, we also accept money orders and personal or corporate checks. With this method of payment, the check must clear with our bank before we can ship your order. All prices listed are in U.S. dollars. If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed.
We are required to collect sales tax of 7.25% on all orders being shipped to customers in Texas.
We are committed to preserving the trust of our visitors in our online business practices. ChimneySweepEtc. will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about customers to any third party. Personal information such as email addresses and the like, and any other information that is collected by ChimneySweepEtc., will never be shared with anyone or any other group or organization. Any and all information collected will be treated with the utmost confidentiality. We respect your privacy at all times.
Protecting our customers' confidential information is very important and a priority for ChimneySweepEtc. When you place an order online, we collect your name, contact information, billing and shipping addresses, credit card information, and email address, which are automatically transferred "secure socket layer" (SSL) technology. This information is encrypted and is not accessible to anyone else online. Therefore we will not have the credit card information for future orders. We will only use your contact information to fulfill your order and to communicate with you about it. We then processed your order internally; no one but our order processor will have access to your information. We do not sell, trade, or rent your personal information to others. By using our Web site, you consent to the collection and use of this information by ChimneySweepEtc. for processing and shipping purposes only.